The sector contributed £132 billion to the economy and generated 1.1 million jobs in 2019. From individual financial advisers to the largest insurance groups, all companies have the same basic aims: keep client funds safe, invest wisely, and manage risks.
A whole industry of support; from Big Data analytics and investment platforms to client, relationship management systems and compliance monitoring, works to strengthen company offerings and deliver an edge over competitors.
With potential outlays for these support systems in the millions of pounds, getting them to integrate successfully is vital but challenging. Our work with many financial service firms has been instrumental in managing their risk and driving their IT strategies forward.
Banking customers must access a trustworthy and consistent user experience (UX) across multiple channels and devices. Improving user experience is key as over 70% of users will leave a website if they conclude it is hard to use. Therefore, accounting for £11.75bn in lost revenue, the poor experience will lead to a reduced level of satisfaction which damages customer satisfaction and brand reputation.
Banking applications need to be tested to ensure users can freely carry out transactions or check account balance status. Indeed, compliance with international regulations is required, and hacker attacks must be prevented.
Loyalty is fragile. Poor performance has a significant effect on conversion and page views, which will result in clients moving to competitors, if they feel there is a lack of security, a bad user experience, or if a banking mobile app doesn’t perform as expected.
At Prolifics Testing, our software testing experts will work by your side, to ensure your systems are functional, but also that they are secure and can cope normal and elevated levels of load and still deliver an optimal end-user experience.
Why choose Prolifics Testing?
We’ve worked extensively with a wide variety of firms, from retail banks, insurers, merchant banks, investment banks, credit reference agencies, and more.
Our experience means we understand the strict compliance frameworks you work under, and our accreditations give us the quality management, processes, and security you need.
In fact, we've been named as an Approved Supplier on FSQS, a programme run by Hellios that makes it easier for financial institutions to engage pre-vetted suppliers and third parties at reduced levels of risk.