Copilot is only as safe and useful as the Microsoft 365 estate it sits on. We test that Copilot shows each user only what they should see, gives accurate answers from your own content, works with your legal and business systems, and keeps working after every monthly Microsoft update. Our test automation is AI-assisted too, using Tricentis Tosca Copilot and Vision AI.
Copilot in Law Firms
The legal industry is benefiting significantly from this technology. Copilot helps with document drafting, legal research, case management, data analysis and client interaction.
Why Test Microsoft 365 Copilot?
Law firms rely on accuracy, confidentiality, and seamless integration of their tools. Testing Microsoft 365 and Copilot is essential to avoid disruption and security risks. Here are the key reasons why:
- Oversharing and permissions – Copilot surfaces anything a user can access. We test that confidential matters, HR files and client data stay with the right people.
- Monthly updates – Microsoft changes Copilot and M365 every month. Automated regression catches what breaks before your users do.
- Data integrity and eDiscovery – We check content, retention and search still work as your policies require.
- Answer quality – We test Copilot's answers against your own documents for accuracy and missing sources.
- Performance – We test response times across your sites and peak usage.
- User experience – We test Copilot in the way your fee earners and staff actually work.
Testing Copilot Studio Agents
Agents built in Copilot Studio can search, draft and act across iManage, Intapp and your other systems. We test each agent's answers, the actions it takes, and the guardrails that stop it going too far.
How We Can Help
- Readiness and permissions testing – before rollout and after every change to access.
- Integration and functional testing – Copilot across Outlook, Teams, Word, iManage, Intapp and Litera.
- AI-driven test automation – regression packs built in Tricentis Tosca with Vision AI and self-healing, run after every monthly update.
- Performance testing – response times and stability at peak usage.
Case Study: £1m Projected Savings with AI Test Automation at a Global Law Firm
£1m projected cost savings
We are partnered with a leading global law firm to deliver a managed testing service, including AI test automation for M365 & Copilot, iManage, Intapp, and Litera. The firm faced challenges in manually testing monthly security patches and quarterly software updates, causing delays and affecting productivity. The Prolifics Test Automation CoE addressed these issues using Tricentis Tosca, projecting £1m in total cost savings.
By leveraging AI-based test automation tools, including AI-based object recognition and self-healing scripts, we have been able to reduce maintenance efforts, ensure seamless integration across various legal applications and significantly increase confidence that key applications will continue to work in the face of constant change.
