3-Year Managed Testing Service for a Magic Circle Law Firm

A Magic Circle Law Firm engaged Prolifics Testing for a comprehensive managed testing service over three years. The primary objective was to enhance the stability, performance, and functionality of their critical systems, ensuring seamless operations and high productivity for their lawyers and staff. The service encompassed manual functional testing, AI-based test automation, and performance testing, leveraging a hybrid approach of UK-based test management and offshore delivery. This strategy optimised efficiency and reduced costs, leading to significant improvements in testing efficiency and overall operational savings.

Scope of Services:

Prolifics Testing provided a comprehensive managed service with a core team of 13 Test/QA professionals, scaling up to 22 resources as needed. The services included:

• Functional Testing: Manual and automated testing for business-as-usual (BAU) activities and various projects.
• Automation Testing: Implementation of AI-based test automation using the Tricentis Continuous Testing Platform.
• Performance Testing: Ensured that the systems could handle anticipated load and performance demands.

Key Areas Covered:

• Lawyers Productivity: Applications such as iManage DMS, Office 365, Intapp Intake, and Litera Compare.
• Knowledge Systems: Testing for Intranet and KnowWho.
• Finance: Integration of Intapp Time with the Global Practice Management System (GPMS).
• HR: Integration of SmartRecruiters with Workday.
• Client Digital Platform: Testing for InterAction CRM.

Challenges and Solutions:

• Manual Functional Testing: Prolifics Testing executed comprehensive functional testing, covering both BAU activities and high-profile projects, ensuring stability and seamless operation of the law firm’s critical systems.

  • Projects: Included Exchange Online Testing, RSA Authentication Replacement, and Wiki Migration to SharePoint Online.
  • BAU Activities: Testing for Intapp Time releases, Office 365, iManage Azure Migration, and more.

• Automation Testing: Prolifics Testing leveraged AI-based test automation to significantly enhance efficiency and effectiveness, using the Tricentis Continuous Testing Platform.

  • Projects: Automated testing for the Wiki Migration Project and Edge Browser Migration.
  • BAU Activities: Automation for iManage DMS, Office 365, Intapp Intake, Litera applications, and more. Key achievements included a 90% reduction in Office 365 test execution times and £1 million projected savings over three years.

• Performance Testing: Extensive performance testing was conducted using tools like JMeter and NeoLoad to ensure the systems could handle anticipated loads and perform optimally under varying conditions.

  • Projects: Performance testing for Intapp Time, SmartRecruiters, Exchange Online, and others.
  • BAU Activities: Regular performance tests for critical systems like Interaction CRM and iManage Azure Migration, ensuring continuous stability and optimal performance.

Key Achievements:

• Efficiency Gains: Significant reductions in test execution times across various applications.
• Cost Savings: Projected savings of £1 million over three years due to AI-enabled test automation and optimised processes.
• Enhanced Reliability: Improved the reliability and consistency of test results, ensuring that updates and new features were implemented smoothly without disruptions.
• Optimised Performance: Recommendations provided for performance improvements, enhancing stability and user satisfaction.
  
  
  

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Jonathan Binks - Head of Delivery
Prolifics Testing UK